Privacy Policy (UK GDPR)

Last updated: 4 November 2025

Who we are

Kaizen Electrical (“we”, “us”) provides electrical services in Ayrshire and surrounding areas. We are the controller of the personal data collected through this website and in the course of providing quotations and services.

How to contact us about privacy: use the contact form on our website or call 07720 216155.

What data we collect

  • Identity & contact data: name, address, email, phone.
  • Project & property data: details you provide for quotations, floor plans, photos/videos you share, EICR reports and test results.
  • Communications: messages and notes relating to enquiries, bookings, and aftercare.
  • Technical data (website): IP address, device/browser info, and cookies (see Cookie Policy).

How we collect it

  • Directly from you (forms, email, phone, site visits).
  • From contractors/agents you authorise to share information with us.
  • Automatically via our website (cookies/analytics).

Why we use your data (lawful bases)

  • To provide quotes and perform our contract with you (survey, schedule, deliver works, issue certificates, invoice).
  • Legitimate interests (to respond to enquiries, manage our business, improve our services, prevent fraud/abuse).
  • Consent (only where you opt in, e.g., non-essential cookies/marketing).
  • Legal obligations (accounts/records, electrical safety documentation).

How we use your data

  • To prepare quotations, deliver works, arrange access, and provide documentation (e.g., test results, certificates).
  • To communicate about your project and aftercare.
  • To operate and secure our website and IT systems.
  • If you opt in, to send occasional updates; you can withdraw consent at any time.

Sharing your data

We only share what’s necessary with:

  • Service providers (processors): website hosting (e.g., WP Engine), website platform (WordPress), form tool (Fluent Forms), email and productivity services (e.g., Microsoft 365 or Google Workspace), analytics (e.g., Google Analytics 4; Meta Pixel if enabled), CDN/security (e.g., Cloudflare), and secure backups.
  • Professional partners: subcontractors, wholesalers, insurers, accountants—where needed to deliver your project or meet legal duties.
  • Authorities/regulators if required by law.

These parties must keep your data secure and act only on our instructions.

International transfers

Some providers may process data outside the UK. Where they do, we rely on an adequacy decision or put in place appropriate safeguards (e.g., UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses).

How long we keep your data (retention)

  • General enquiries: up to 12 months from last contact.
  • Job records & certification: typically 6 years (to cover legal/guarantee queries).
  • Invoices/financial records: 6 years (statutory requirement).
    We may retain data longer if needed for a claim, then securely delete it.

Cookies and analytics

We use necessary cookies to run the site and, if you consent, analytics/marketing cookies (e.g., GA4/Meta Pixel) to understand usage and improve performance. For details and choices, see our Cookie Policy and banner controls.

Your rights

You have rights under UK GDPR, including to:

  • Access your data and get a copy
  • Rectify inaccuracies
  • Erase data (where applicable)
  • Restrict or object to processing (including objecting to direct marketing)
  • Data portability (for information you provided to us)
  • Withdraw consent at any time (where consent is the basis)

To exercise your rights, contact us via the site form or call 07720 216155. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you’re unhappy with our handling of your data.

Security

We use appropriate technical and organisational measures to protect personal data, including secure hosting, access controls, encryption in transit, and regular updates. No system is 100% secure, but we work to minimise risk.

Children

Our services and website are not directed at children. We do not knowingly collect children’s data.

Changes to this notice

We may update this notice from time to time. We’ll post the latest version on this page and update the date above. For any privacy queries, contact us via the website or 07720 216155.